Terms & Conditions

Introduction

These Terms & Conditions apply to visitors, customers, business representatives and any person using the PR Infotech Solutions website or engaging with us for products, rentals, installation, maintenance or technical support.

By accessing this website, requesting a quotation, confirming an order or using our services, you agree to these terms together with any quotation, purchase order, rental agreement, invoice or written service scope issued for a specific transaction.

Website Use

You may use this website only for lawful purposes and genuine business enquiries. You must not:

• Attempt to damage, disrupt or gain unauthorised access to the website or server
• Submit false, misleading, abusive or unlawful information
• Copy, reproduce or commercially reuse website content without permission
• Use automated tools to overload, scrape or interfere with website operation

We may restrict access to the website when misuse, security concerns or unlawful activity is suspected.

Service Enquiries

Submitting a form, calling, emailing or sending a WhatsApp message does not create a binding contract. A contract is formed only after the service scope, price, availability, payment terms and other applicable conditions are confirmed in writing.

Customers are responsible for providing accurate information about required equipment, quantity, location, duration, technical specifications and site conditions.

Quotations and Pricing

• Quotations are valid only for the period mentioned in the quotation.
• Prices are subject to stock availability, configuration, rental duration, delivery location and project scope.
• GST, transport, installation, cabling, accessories and on-site support charges may be added where applicable.
• A quotation may be revised if requirements, quantities, timelines or site conditions change.
• Typographical or calculation errors may be corrected before final confirmation.

No price displayed on the website should be treated as a final offer unless confirmed through a written quotation.

Rental Services

Rental equipment may include laptops, desktops, servers, networking devices and other IT hardware specifically confirmed in the quotation or rental agreement.

• Rental duration starts from the agreed delivery, installation or handover date.
• Minimum rental periods may apply.
• Security deposit, advance rent or identity/business documents may be required.
• Equipment remains the property of PR Infotech Solutions or the relevant supplying partner.
• Customers must not sell, pledge, sub-rent, relocate or modify equipment without written approval.
• Configuration upgrades, accessories or replacements may carry additional charges.

The exact rental terms stated in the signed agreement, quotation or invoice will take priority where they differ from these general terms.

Payments

• Payments must be made according to the due dates stated in the quotation or invoice.
• Advance payment may be required before procurement, delivery or installation.
• Recurring rental or AMC invoices must be paid within the agreed billing cycle.
• Delayed payments may lead to suspension of support, services or equipment usage.
• Bank charges, taxes, collection expenses or late payment charges may be added where applicable.

Customers should verify the bank details shown on the official quotation or invoice before making payment. PR Infotech Solutions is not responsible for payments sent to unauthorised accounts.

Delivery and Installation

Delivery and installation timelines are estimates unless specifically guaranteed in writing. Timelines may be affected by stock availability, logistics, weather, transport restrictions, customer readiness or other circumstances outside our control.

The customer must ensure:

• Safe access to the delivery or installation location
• Suitable power supply, earthing, internet, rack space and working environment
• Necessary approvals, passes and authorised personnel at the site
• Accurate delivery address and contact information

Additional visits caused by incomplete site readiness or unavailable access may be chargeable.

Warranty, Maintenance and Support

Warranty and support coverage depends on the product, rental plan, AMC agreement or project scope.

• Manufacturer warranties remain subject to the manufacturer's terms.
• Physical damage, liquid damage, electrical damage, misuse, unauthorised repair and consumables are generally excluded unless agreed otherwise.
• Response time and resolution time are not the same and may vary based on issue complexity and spare availability.
• Remote support may be attempted before an on-site visit.
• Replacement equipment is subject to availability and contract terms.

Customer Responsibilities

The customer agrees to:

• Use equipment and services only for lawful business purposes
• Protect equipment from theft, misuse, accidental damage and unauthorised access
• Maintain suitable antivirus, backups and data-security practices
• Provide timely access and cooperation for support and maintenance
• Immediately report equipment loss, damage, malfunction or security incidents
• Return rented equipment in the agreed condition, subject to normal wear and tear

The customer is responsible for data stored on their devices and should maintain independent backups before repair, replacement, formatting or service activity.

Cancellation, Return and Early Termination

Cancellation and return terms depend on the service type and written agreement.

• Advance payments for customised, procured or reserved equipment may be non-refundable.
• Early rental termination may attract minimum-period charges or notice-period charges.
• Equipment must be returned with supplied accessories, cables and documents.
• Missing items, abnormal damage or repair costs may be deducted from the deposit or separately invoiced.
• Collection, dismantling and transport charges may apply.

Intellectual Property

The website design, text, graphics, logo, service descriptions and original content are owned by or licensed to PR Infotech Solutions. They may not be copied, modified, published, distributed or commercially reused without written permission.

Brand names, trademarks and product names belonging to manufacturers or third parties remain the property of their respective owners.

Third-Party Products and Services

Some services may involve third-party manufacturers, internet providers, logistics companies, software providers or authorised service partners. Their own terms, warranties and service limitations may apply.

External website links are provided for convenience. PR Infotech Solutions does not control and is not responsible for third-party content, availability, privacy practices or security.

Limitation of Liability

To the maximum extent permitted by applicable law, PR Infotech Solutions will not be liable for indirect, incidental, special or consequential losses, including loss of profit, business interruption, data loss or loss caused by third-party services.

Our total liability relating to a specific service will generally not exceed the amount paid for that service during the relevant transaction or billing period, unless applicable law requires otherwise.

Indemnity

You agree to compensate PR Infotech Solutions for reasonable losses, claims or expenses arising from unlawful use, misuse of rented equipment, breach of these terms, damage caused by negligence or violation of third-party rights.

Governing Law and Jurisdiction

These terms are governed by the laws of India. Any dispute will first be addressed through good-faith discussion. If the matter remains unresolved, it will be subject to the jurisdiction of the competent courts applicable to PR Infotech Solutions, unless otherwise agreed in writing.

Changes to These Terms

We may update these Terms & Conditions when services, business practices or legal requirements change. Updated terms will be published on this page with a revised date.

Terms contained in a signed agreement, accepted quotation or purchase order may apply separately to a particular transaction.

Contact Us

For questions regarding these terms, quotations, rentals or services, contact: